Privacy Policy

Welcome to Cookies Carts Store ("we," "our," or "us"), located at 1701 Clinton St #402, Los Angeles, CA 90026. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at cookiescarts.store or place an order with us.

By using our website or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

We collect information you provide directly to us when you place an order, create an account, or contact our support team. This may include:

• Personal identifiers — full name, email address, phone number, and shipping address.
• Order details — products ordered, order number, quantity, and payment method selected.
• Communications — messages, emails, or form submissions you send to our team.
• Account information — username and password if you create an account on our site.

We also collect certain information automatically when you visit our site, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site through standard web analytics tools.

We use the information we collect for the following purposes:

• To process and fulfill your orders and send payment instructions and shipping confirmations.
• To communicate with you about your order status, delivery updates, and any issues that arise.
• To respond to your questions, support requests, or return and refund inquiries.
• To send promotional emails, discount codes, or product updates if you have opted in to receive them.
• To improve our website, product offerings, and customer experience based on usage patterns.
• To comply with applicable legal obligations and enforce our terms and policies.

We will never sell your personal information to third parties or use it for purposes unrelated to the services we provide to you.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Shipping carriers — your name and delivery address are shared with the carrier responsible for delivering your order.
• Payment platforms — when you send a payment through PayPal, Cash App, Zelle, Venmo, or other platforms, those transactions are governed by their own privacy policies.
• Service providers — trusted third-party tools we use to operate our website, process analytics, or send emails, all of whom are bound by confidentiality obligations.
• Legal requirements — if required by law, court order, or governmental authority, we may disclose information as legally obligated.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device when you visit our site.

• Essential cookies — required for the website to function properly, including your shopping cart and session data.
• Analytics cookies — help us understand how visitors interact with our site so we can improve performance and content.
• Marketing cookies — used to deliver relevant advertisements and track campaign effectiveness.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on our site.

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our server.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to use strong passwords and avoid sharing your account credentials with anyone.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access — the right to request a copy of the personal data we hold about you.
• Correction — the right to request correction of inaccurate or incomplete information.
• Deletion — the right to request deletion of your personal data, subject to legal obligations.
• Opt-out — the right to unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
• Data portability — the right to request your data in a portable, machine-readable format where applicable.

To exercise any of these rights, please contact us at cookiescarts.store@gmail.com and we will respond within a reasonable timeframe.

Our website may contain links to third-party websites, payment platforms, or social media pages. These websites operate independently and have their own privacy policies, which we encourage you to review before providing any personal information.

We are not responsible for the privacy practices or content of any third-party websites. The inclusion of a link on our site does not constitute an endorsement of that website or its privacy practices.

Our website and services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will delete it immediately.

If you believe a minor has provided personal information to us, please contact us at cookiescarts.store@gmail.com so we can take prompt action.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational updates. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes have been posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us through any of the channels below.