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Cookies Carts Store
Shipping & Returns
Fast fulfillment, discreet packaging, and fair resolutions. Premium products deserve premium service and total peace of mind.
Discreet Packaging
Order Tracking
14-Day Returns
48-Hr Issue Reporting
Free Shipping
On orders over $500
Same Day
Processing before 12:00 PM
14 Days
Return window (unopened)
Shipping Overview
Processing Times
Orders placed before 12:00 PM local warehouse time are usually processed the same business day. Orders placed after 12:00 PM are processed the next business day. High-volume periods may add 1 to 2 extra days.
Same-Day Processing Available
Carriers and Tracking
We ship via trusted national carriers with full order tracking. Standard, Expedited, and Priority shipping options are available at checkout. Tracking numbers are emailed once your label is created.
Tracking Included on All Orders
Discreet Packaging
Every order ships in plain, unbranded packaging with no product names, logos, or content descriptions on the outside. Your privacy is our priority at every step of the fulfillment process.
100% Discreet
Shipping Options
| Shipping Method | Estimated Delivery | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5 to 7 Business Days | Calculated at Checkout | Included |
| Expedited Shipping | 2 to 3 Business Days | Calculated at Checkout | Included |
| Priority Overnight | Next Business Day | Calculated at Checkout | Included |
| Free Shipping | 5 to 7 Business Days | Orders Over $500 | Included |
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Age Verification: All orders are subject to adult-use verification (21+). Orders may be held for age or retailer license confirmation before shipment. This is a legal requirement and applies to all purchases.
Delivery and Order Issues
Address Accuracy
Please confirm your full shipping address carefully at checkout. We cannot reroute a shipment once the label has been created. If you spot an error, email us at cookiescarts.store@gmail.com within 30 minutes of placing your order.
30-Minute Correction Window
Damaged or Incorrect Items
Report damaged, missing, or wrong items within 48 hours of delivery. Email clear photos of the outer box, inner packaging, packing slip, and the affected item to cookiescarts.store@gmail.com so we can resolve it quickly.
Report Within 48 Hours
Lost in Transit
If your tracking has stalled or shows delivered but you cannot locate the package, email us within 48 hours. We will open a carrier investigation and keep you updated on next steps throughout the process.
Carrier Investigation Opened
Returns and Exchanges
01
Check Eligibility
Unopened, unused items in original packaging are eligible for return within 14 days of delivery. Consumables and used devices are not returnable unless defective on arrival (DOA).
02
Email Us to Start
Email cookiescarts.store@gmail.com with your order number, reason for return, and photos if applicable. Do not ship anything back until you receive authorization from our team.
03
Receive Authorization
We will review your request and issue a Return Authorization (RA) number along with return shipping instructions. Unauthorized returns may be refused upon arrival.
04
Refund or Reship
Once the return is received and inspected, we process your refund to the original payment method (3 to 10 business days) or arrange a reship based on your preference.
Defective on Arrival (DOA)
If your hardware fails straight out of the box, email us within 7 days of delivery. After we validate the defect, we will arrange a reship or full refund based on your preference and product availability.
7-Day DOA Window
Non-Returnable Items
For safety and compliance reasons, the following cannot be returned:
Opened or used consumables (edibles, pre-rolls, flowers)
Used vape cartridges or disposables
Items without original packaging
Items returned without a Return Authorization number
Refunds
Refund Method
Refunds are issued to the original payment method used at checkout. We do not issue refunds to alternative accounts or different payment methods.
Processing Time
Once approved and the return is received, refunds are processed within 3 to 10 business days depending on your bank or payment provider.
3-10 Business Days
Reships
When eligible, we can reship once per order after validation. If the original item is unavailable, a comparable replacement or full refund will be offered instead.
Refund Exclusions
We do not refund delays caused by incorrect addresses, missed delivery attempts, or carrier and weather disruptions. Shipping fees are non-refundable unless legally required.
Shipping Fees Non-Refundable
Authenticity and Safety
Genuine Inventory
Every product is sourced from verified Cookies brand suppliers. We authenticate packaging, verify batch IDs, and request lab documentation. If a product cannot be verified as authentic, we will not ship it.
Lab Batch Verified
Storage and Handling
Store all products in a cool, dry place away from direct sunlight and heat. Proper storage preserves terpene expression and device integrity. Always follow device usage instructions included in the packaging.
Health and Safety
No medical claims are made. Do not use if pregnant, nursing, or sensitive to cannabinoids. For use by adults 21 and older only. Keep all products out of reach of children and pets at all times.
21+ Only
Quick FAQs
Most orders placed before 12:00 PM local warehouse time are shipped the same business day. Orders after 12:00 PM are processed the next business day. High-volume drops may add 1 to 2 extra days to processing time.
Yes. All orders are shipped in plain, unbranded packaging. There are no product names, brand logos, or content descriptions on the outside of the box. Your privacy is fully protected.
Please email us clear photos of the outer box, inner packaging, packing slip, and the affected item within 48 hours of delivery. Include a brief description of the issue and your order number. Send everything to cookiescarts.store@gmail.com.
No. For safety and compliance reasons, opened or used consumables including edibles, pre-rolls, and flowers cannot be returned. If your device arrived defective (DOA), email us within 7 days and we will arrange a reship or refund after validation.
After your return is received and inspected, your refund is issued to the original payment method. Most banks and payment providers process refunds within 3 to 10 business days from the date we initiate it.
First check with neighbors and any secure parcel lockers near your address. If you still cannot locate the package, email us at cookiescarts.store@gmail.com within 48 hours of the delivery scan. We will open a carrier investigation and follow up with next steps.
Yes. Orders over $500 qualify for free standard shipping. For orders below $500, shipping rates are calculated at checkout based on your location and selected shipping method.
Start a Return or Report an Issue
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Fill in the form below and click Send Email. Your email client will open with all details pre-filled so you can send it directly to our support team. Prefer to email directly? Write to cookiescarts.store@gmail.com or call +1 (442) 355 4688.
Contact and Return Form
All fields help us resolve your issue faster. Attach photos where relevant.
Free Delivery
On orders over $500
Secure Payment
100% encrypted transactions
Bulk Discounts
Get up to 30% off on bulk orders
24/7 Support
Always here when you need us